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Terms & Conditions

Ordering

Please login to

Regency-rib.com

to place your order. You may also call customer service at 212-947-7500 or 800-782-

7810 weekdays between 9:00 a.m. to 5:00 p.m. Eastern Standard time; email us at

hq@regency-rib.com

; visit one of our

showrooms; or contact your local

Sales Reps.

Pricing

All prices listed are wholesale and based on quantity.

Items must be purchased in increments of the inner box pack. Mixing colors to meet minimums is not acceptable.

$500.00 opening order. $200.00 minimum for reorders.

All prices subject to change without notice.

F.O.B.

Mountainside, NJ warehouse, unless otherwise specified.

Orders are shipped ‘Best Way’ determined by our traffic department, unless otherwise specified on order.

Common carrier shipments will be shipped on a freight collect basis unless other advance arrangements are made

with Regency. Smaller shipments will be made by UPS.

Inside delivery, residential delivery, or lift gate requests must be noted on order. Please expect additional charges.

Terms

Credit Card- We accept Master Card, Visa, and Discover. Credit cards are charged on the day of shipment for the

product that is being shipped. (Prepaid and Add Freight may be billed and charged up to a week after initial invoice,

if shipped by common carrier)

Terms- Net 30 payment terms are available with approved credit. New accounts please complete and return our

credit application by fax to our credit department at 212-685-2062.

Past due balances are assessed at a finance charge of 1% per month.

Christmas Dating (due 12/01) and Fall Dating (due 11/01) are available with approved credit for orders over $1000.00.

Tax ID or State resale ID# required

Back Orders

Back orders over $50.00 will be shipped when available unless otherwise specified on sales order.

Claims- Shortages, Overages & Damages

Claims must be reported by fax 212-685-2062 or email within 30 days of receipt of merchandise. Include invoice number,

Regency item number/color, and affected quantity when reporting. Claims reported after that will not be honored. At our

discretion, we will occasionally request pictures of damages for our file. Please send them by email to

hq@regency-rib.

com

or

Ana@regency-rib.com

Please advise if you would like replacement if available.

Return Policy

Contact our Customer Service Department for an RA# before returning merchandise to our Distribution Center. Mer-

chandise must be returned in original cartons. Unauthorized returns will be refused at our docks and returned to the

sender. Any undamaged or refused merchandise may be subject to a 15% restocking fee and appropriate freight charges.

Order/Item Cancellation

Cancellations are required in writing by fax or email to customer service.

Privacy Policy

We use

https

 to secure your personal data which is only used to process your order and not shared with anyone else.

Website Questions

If you are experencing any web site issues or have a question relating to the website please email us

at:

 site.admin@regency-rib.com