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Terms & Conditions

Ordering

Please login to

www

. Regency-rib.com

to place your order. You may also call customer service at 212-947-7500 or 800-782-7810

weekdays between 9:00 a.m. to 5:00 p.m. Eastern Standard time; email us at

hq@regency-rib.com

; visit one of our showrooms; or

contact your local

Sales Reps.

Pricing

All prices listed are wholesale and based on quantity.

Items must be purchased in increments of the inner box pack. Mixing colors to meet minimums is not acceptable.

$500.00 opening order. $200.00 dollar minimum for reorders.

All prices subject to change without notice.

F.O.B.

Mountainside, NJ warehouse, unless otherwise specified.

Orders are shipped 'Best Way' determined by our traffic department, unless otherwise specified on order.

Common carrier shipments will be shipped on a freight collect basis unless other advance arrangements are made with Regency.

Smaller shipments will be made by UPS or FedEx ground and the freight cost will be prepaid and added to the invoice.

Inside delivery, residential delivery, or lift gate requests must be noted on order. Please expect additional charges.

Terms

Credit Card- We accept Master Card, Visa, and Discover. Credit cards are charged on the day of shipment for the product that

is being shipped.

Terms- Net 30 payment terms are available with approved credit. New accounts please complete and return our credit

application by fax to our credit department at 212-685-2062.

Past due balances are assessed at a finance charge of 1% per month.

Christmas Dating (due 12/01) and Fall Dating (due 11/01) are available with approved credit for orders over $2500.00.

Spring Dating (orders placed by 11/1 are eligible for the following dating) $2,000-4,999 subject to 60 day terms, $5,000 and up

subject to 90 day terms. All discounts and dating are subject to credit approval and payment within agreed upon terms. Some

restrictions apply.

Tax ID or State resale ID# required

Back Orders

Back orders over $50.00 will be shipped when available unless otherwise specified on sales order.

Claims- Shortages, Overages & Damages

Claims must be reported by fax 212-685-2062 or email within 30 days of receipt of merchandise. Include invoice number, Regency

item number/color, and affected quantity when reporting. Claims reported after that will not be honored. At our discretion, we will

occasionally request pictures of damages for our file. Please send them by email to

hq@regency-rib.com

or

Ana@regency-rib.com

Please advise if you would like replacement if available.

Return Policy

Contact our Customer Service Department for an RA# before returning merchandise to our Distribution Center. Merchandise must

be returned in original cartons. Unauthorized returns will be refused at our docks and returned to the sender. Any undamaged or

refused merchandise may be subject to a 15% restocking fee and appropriate freight charges.

Order/Item Cancellation

Cancellations are required in writing by fax or email to customer service.

Privacy Policy

We use

https

to secure your personal data which is only used to process your order and not shared with anyone else.

Website Questions

If you are experiencing any web site issues or have a question relating to the website please email us at:

site.admin@regency-rib.com

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