Claims & Returns

If you need to report a shortage, overage, damage, or request a return, please follow the guidelines below to ensure timely handling.

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Claims: Shortages, Overages & Damages

Claims must be reported within 30 days of receipt of merchandise.

Claims must be reported by email or fax at 212-685-2062 within 30 days of receipt of merchandise. Please include invoice number, Regency item number and color, affected quantity, and indicate if a replacement is reuested, subject to availability. Claims reported this period will not be honored.
At our discretion, we may request photographs of damages for for our records. Please send them by email to claims@regency-rib.com

Return Policy

Contact our Claims Department at claims@regency-rib.com or call at 212-947-7500 or 800-782-7810 to obtain an RA number and return instructions before returning merchandise. Merchandise must be returned in original cartons. Unauthorized returns will be refused and returned to the sender. Any undamaged or refused merchandise may be subject to a 20% restocking fee and applicable freight charges.

Order/Item Cancellation

Order or item cancellations are required in writing by fax, 212-685-2062, or email to our Customer Service Department.

We appreciate your cooperation in helping us process claims quickly and efficiently.