Claims & Returns
If you need to report a shortage, overage, damage, or request a return, please follow the guidelines below to ensure timely handling.
Claims: Shortages, Overages & Damages
Claims must be reported within 30 days of receipt of merchandise.
Email: claims@regency-rib.com
Fax: 212-685-2062
Please include the following information when reporting:
- Invoice number
- Regency item number(s)
- Color(s)
- Affected quantity
Claims reported after 30 days will not be honored.
Regency may, at our discretion, request pictures of damages when processing claims.
Please advise if you would like a replacement (if available).
Return Policy
Contact our Customer Service Team at claims@regency-rib.com or call 212-947-7500 / 800-782-7810 for an RA# before returning merchandise to our Distribution Center.
All returns must be shipped in their original cartons. Unauthorized returns will be refused at our docks and returned to the sender.
Any undamaged or refused merchandise may be subject to a 20% restocking fee and appropriate freight charges.
Need to start a claim or return?
Email Customer Service
We appreciate your cooperation in helping us process claims quickly and efficiently.