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Terms & Conditions

Ordering

To place an order, please Sign In or register for a FREE web account, and shop online 24/7, or:

Pricing

  • All prices listed are wholesale and based on quantity.
  • Items must be purchased in increments of the inner box pack. Color mixing to meet minimums is not permitted.
  • $1000.00 opening order. $500.00 minimum for reorders.
  • All prices subject to change without notice.
  • No surcharge applies unless tariffs increase.

F.O.B.

  • Mountainside, NJ warehouse, unless otherwise specified.
  • Orders are shipped 'Best Way,' as determined by our traffic department, unless otherwise specified on the order.
  • Common carrier shipments are made on a freight collect basis unless other arrangements are made in advance with Regency. Smaller shipments are made via UPS or FedEx, with freight charges prepaid and added to the invoice.
  • Inside delivery, residential delivery, or lift gate requests must be noted on the order. Additional charges may apply.

Terms

  • Credit Card - We accept MasterCard, Visa, and Discover. Credit cards are charged approximately one week prior to shipment for the product and estimated shipping charges. Any difference at the time of shipment will be charged or credited to the same card. Each shipment will be charged separately.
  • Credit Terms - Net 30 payment terms are available with approved credit. You may apply for terms by submitting a credit application. Click here to download the application, then sign and email the completed form to hq@regency-rib.com
  • Past-due balances are assessed a finance charge of 1% per month.
  • Christmas Dating (due 12/01) and Fall Dating (due 11/01) are available with approved credit on orders over $2,500.00.
  • A state issued resale license or tax-exempt certificate, or equivalent (for international accounts or NOMAD states) is required.

Back Orders

Back orders over $50.00 will be shipped when available unless otherwise specified on sales order.

Claims - Shortages, Overages & Damages

Claims must be reported by email or fax at 212-685-2062 within 30 days of receipt of merchandise. Please include invoice number, Regency item number and color, affected quantity, and indicate if a replacement is reuested, subject to availability. Claims reported this period will not be honored.
At our discretion, we may request photographs of damages for for our records. Please send them by email to claims@regency-rib.com

Return Policy

Contact our Claims Department at claims@regency-rib.com or call at 212-947-7500 or 800-782-7810 to obtain an RA number and return instructions before returning merchandise. Merchandise must be returned in original cartons. Unauthorized returns will be refused and returned to the sender. Any undamaged or refused merchandise may be subject to a 20% restocking fee and applicable freight charges.

Order/Item Cancellation

Order or item cancellations are required in writing by fax, 212-685-2062, or email to our Customer Service Department.

Privacy Policy

We use HTTPS to secure your personal data, which is used solely to process your order and is not shared with third parties.

Website Questions

If you are experiencing website issues or have questions related to the website, please check out FAQ page/a> or email site.admin@regency-rib.com. To view pricing and available quantities, you must register for a web account, even if you currently have an active account with Regency.

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